MIDTERM EXAMINATION Spring 2009 ENG201- Business and Technical English Writing

Question No: 1    ( Marks: 1 )    - Please choose one

 What is meant by the term 'Denotative'?

       ► It refers to the literal meaning of a word.

       ► It refers to the surface meaning of the word.

       ► It refers to cognitive meaning of words.

       ► It refers simple meaning of words.

   

Question No: 2    ( Marks: 1 )    - Please choose one

 Where can we apply seven C’s? 

       ► To Non verbal communication

       ► To Oral communication

       ► To Written communication

       ► To written and oral communication

   

Question No: 3    ( Marks: 1 )    - Please choose one

 How the credibility of the communicator can be systematically analyzed?

       ► Through written communication

       ► Through communication probe

       ► Through oral communication

       ► Through non verbal communication

   

Question No: 4    ( Marks: 1 )    - Please choose one

 While writing persuasive messages which four things should be kept in mind about your audience?

       ► Main idea, consideration, needs and appeals, logic

       ► Semantics, emotion and logics, clarity, consideration

       ► Needs and appeals, emotion and logic, credibility, semantics

       ► Credibility, logics, main idea, emotion

   

Question No: 5    ( Marks: 1 )    - Please choose one

 To whom usually good will letters are written?

       ► Customer

       ► Manager

       ► Director

       ► Chairman

   

Question No: 6    ( Marks: 1 )    - Please choose one

 Which type of letter not only conveys information, but also establishes a contractual relationship between you and the organization or person offering you the position?

       ► Job application letter

       ► Acceptance letter

       ► Inquiry letter

       ► Transmittal letter

   

Question No: 7    ( Marks: 1 )    - Please choose one

 Why do Experts read technical and scientific documents?

       ► To maintain and expand their own general expertise

       ► To obtain specific answers to their own research and writing

       ► To evaluate a document's technical or scientific content.

       ► All of the above

   

Question No: 8    ( Marks: 1 )    - Please choose one

 What is the emphasis of a Functional resume?

       ► Place the name and professional objectives at the top

       ► Provide functions and tasks the applicant can perform

       ► Put the most important information first

       ► Make your name and professional achievements prominent

   

Question No: 9    ( Marks: 1 )    - Please choose one

 How many steps are essential for successful oral statement?

       ► Five

       ► Six

       ► Seven

       ► Eight

   

Question No: 10    ( Marks: 1 )    - Please choose one

 Which of the following suggests ‘Implication of a word or a suggestion separate from the usual definition’?                                       

       ► Denotation

       ► Connotation

       ► Implementation

       ► Abstraction

   

Question No: 11    ( Marks: 1 )    - Please choose one

 Which of the following is used as brief, informal reports within an organization?

       ► Letter

       ► Memo

       ► Proposal

       ► Report

   

Question No: 12    ( Marks: 1 )    - Please choose one

 Which of the following is the primary vehicle for communication within an organization?                                                        

       ► Letter

       ► Report

       ► Memorandum

       ► Proposal

   

Question No: 13    ( Marks: 1 )    - Please choose one

 Which phrase should be used while making a presentation ?

       ► Please feel free to interrupt me with questions.

       ► Don't disturb me while I'm presenting these statistics.

       ► No, you're wrong. We need more staff.

       ► Please! No interruptions during the presentation.

   

Question No: 14    ( Marks: 1 )    - Please choose one

 Which phrase is correct?

       ► When were you born?

       ►When you are born?

       ► When are you born?

       ► When you born?

   

Question No: 15    ( Marks: 1 )    - Please choose one

 Which of the following is best when you don’t need immediate feedback, but you do need speed?

       ► Written massage

       ► Electronic message

       ► Oral massage

       ► informal massage

   

Question No: 16    ( Marks: 1 )    - Please choose one

 Which of the following suggests the following statement?

"First group the ideas and then put them in sequence."

       ► Revising a message

       ► Editing a message

       ► Organizing a message

       ► Planning a message

   

Question No: 17    ( Marks: 2 )

 What are the basic strategies for writing bad-News Messages?

   

Question No: 18    ( Marks: 2 )

 Define the term ‘Stylistic Accuracy’.

   

Question No: 19    ( Marks: 3 )

 What are the elements of business letters?

   

Question No: 20    ( Marks: 5 )

 Describe briefly ‘structural, stylistic and contextual clarity.

   

Question No: 21    ( Marks: 10 )

 A customer had purchased a costly watch from your store. He returned it after a month complaining that it had developed a defect. He claimed repairs under your six- month guarantee. He did not tell you that he had dropped it accidentally. Write him a letter of adjustment saying that he would be charged for repairs and service because your guarantee did not cover accidental breakage